211 Rhode Island (United Way of Rhode Island)

When you do not know which Rhode Island program to call, dial 2-1-1. It is a free, confidential service run by United Way of Rhode Island that connects you with housing, food, affordable child care, and many other community resources. You can also reach United Way of Rhode Island at 401-444-0600.

A trained person answers, not a machine. Your call is answered by a trained professional who listens to what you need and connects you to the right resources in your community. Because the person knows the local landscape, one call can save you hours of searching.

It is always available. The service runs 24 hours a day, 7 days a week, 365 days a year, so it is there nights, weekends, and holidays when many offices are closed.

The referrals cover the needs that pile up together. The 211 resource directory includes food, rent and mortgage assistance, free or sliding-scale legal help, and free tax preparation through VITA, among many other categories.

Know what 211 is and is not. It is an information and referral service, so it points you to the local agencies and funds that can help, rather than paying a bill itself. The value is knowing which programs near you have money or open intake right now, which changes month to month.

Use it as a front door and keep the right emergency number ready. Pair 211 with the state's own doors, such as HealthyRhode for SNAP, cash, and Medicaid. If you have a police, fire, or medical emergency, call 911 instead.