West Virginia 211
Last updated August 2026
West Virginia 211 is a free statewide helpline that connects residents to information and support for financial, health, and disaster-related needs. It is the fastest first call when you are not sure which program or agency you need.
Reaching it is simple. Dial 2-1-1 from any phone. You can also text your ZIP code to 898-211 to get connected to help near you.
There is a backup number too. If you use VOIP or WiFi calling and cannot reach 2-1-1, call the toll-free line at 1-833-848-9905 instead.
It is always open. The helpline operates 24 hours a day, 7 days a week, 365 days a year, so it works nights, weekends, and holidays when most offices are closed.
The referrals cover the basics. 211 points you to food, housing, utility assistance, and other basic-needs help across West Virginia, and it connects to disaster support when a storm or flood hits.
If you would rather look yourself, there is an online directory. You can search the resource database at search.wv211.org and browse programs near you, then call the ones that fit.
Phone 1-833-848-9905
Updated August 2026 Program details can change — confirm with the program directly.
Who qualifies
- Available to everyone in West Virginia; dial 2-1-1, call 1-833-848-9905, or text your zip code to 898-211
You may qualify. The program makes the final decision.
How to apply
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Dial 2-1-1 from any phone to reach the helpline.
- 2
Or text your ZIP code to 898-211 to get connected.
- 3
If 2-1-1 will not connect over WiFi or VOIP, call 1-833-848-9905.
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Tell the specialist what you need, such as food, rent, or utility help.
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Search on your own anytime at search.wv211.org.
What to have ready
- Your ZIP code so referrals are local
- A short description of what you need
- Any deadline you are facing, such as a shut-off or eviction date
What the application looks like
Common questions
How do I reach West Virginia 211?
Dial 2-1-1 from any phone, text your ZIP code to 898-211, or call 1-833-848-9905 if 2-1-1 will not connect.
Is it open at night?
Yes. The helpline runs 24 hours a day, 7 days a week, 365 days a year.
What can 211 help with?
Referrals for food, housing, utilities, and other basic-needs help, plus disaster support, across West Virginia.
Can I search on my own?
Yes. Browse the online resource directory at search.wv211.org.
Not sure this is the right program for your situation?
See all West Virginia programs →Free · Private · No account needed